Q: I want to download an update,
but I see one large UPDATE file, and 6 smaller ones?
A: Download either the large UPDATE file, OR the 6
smaller ones. The 6 smaller ones are just the large one
broken into 6 pieces, for users who have slow Internet
connections.
Q: What do I do then?
A: They have PKUNZIP.EXE in their \UTIL directory.
They need to unzip the file(s) they downloaded. (this info
is on the web page also).
Q:
I entered the password, and I thought it was correct, but I
get ¡°invalid password¡± when I try to run the update. Also,
it seems to try going all the way through.
A: Yes, it will try and complete the update process.
Run the update again, be sure you have entered the password
in lower case.
Q:
Can I run the update even though I've got a very old system
(maybe a DOS system?), and I haven't run an update for
awhile?
A: Yes, every update is inclusive; i.e., it includes
all past updates. We recommend that you update your EMS
system at least every 3 months.
Q:
I get an error ¡°unable to open database. view cancelled¡±.
A: If EVERYBODY gets this error, re-index the
database.
If just one or two people get this error, look at the
properties of their icons, as compared with the properties
of the icons from people who don't have the problem.
Q:
When I try and login to EMS, I get the message "cannot find
system.ini file"?
A: Check the properties of the icon being used to
open WEMS - it does not include the path to the system.ini
file. What you might have done was open file manager or
explorer and double-click on the WEMS icon.
Q:
I am entering new inventory, and the system is trying to
assign duplicate barcodes.
A: This was an issue with a very old version of the
system. This was resolved in an EMS update.
Q:
I get a message "Open error-DOS error 5 - you do not have
network rights to a needed file.
A: Have them open a DOS prompt, go to the directory
where the file is located, and type:
ATTRIB *.* (press ENTER)
If any items have an R in the left column, this is the
problem - the files are read-only. This happens sometimes
when files are copied from CD-ROM to their hard drive - it's
a Windows bug. To fix this, have them type: ATTRIB ¨CR *.*
(press ENTER.)
When they NOW type: ATTRIB *.* (press ENTER) they will see
correctly that all items are flagged with only an "A".
Q:
I entered some records, but I don't see them now.
A: Re-index. You can either do this from within EMS,
by selecting File/Administration/Rebuild indexes, or from
the EMS maintenance icon.
Q:
The system looks "strange". Departments & locations are
incorrect.
A: Re-index. You can either do this from within EMS,
by selecting File/Administration/Rebuild indexes, or from
the EMS maintenance icon.
Q:
Can I archive records?
A: Some of the databases can be archived (MSDS, for
example).
They are saved to a .DBF file.
Q: How can I retrieve records?
A: This is done using the MSDS Management module.
From the browse window, select an item. You have the ability
to view either the archive for the selected record, or ALL
archived records in the database.
